An operating system for a quick laundry service.
As product consultant, I built the whole system behind Spinn — a two-hour laundry service — designing the journeys for all three sides: consumer, admin, and delivery partner. Live at spinn.co.in.
A booking app with no ops and no rider flow is a form, not a business. Owning all three journeys is the difference between a demo and something that can run two-hour delivery.
Book a pickup in 30 seconds.
A five-step wizard — pincode serviceability → pick items → Google Places address → service tier & slot — with phone-OTP accounts, live tracking, and a "count at pickup" option. Underneath sits the plumbing that makes two hours possible: OTP, Google Places, and the delivery/assignment logic that routes each order.
The calls that kept it shippable — and fast.
Build the whole chain
Consumer, admin, and delivery apps as one system — the difference between a form and a running operation.
Count at pickup
Nobody wants to tally a laundry bag before booking; deferring the count to the rider removed a real drop-off.
Serviceability up front
Checking coverage early and capturing an accurate map-pinned address is what makes the delivery logic work.
A live, three-sided operating system.
· admin · delivery partner
at spinn.co.in
logic built in