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03 · Fan & participant management

India's Got Latent & Samay Raina.

Two management systems for one of India's biggest comedy properties — a participant-screening pipeline for India's Got Latent, and a fan database that powers Samay Raina's tours and ticket campaigns.

Product Manager (Tikiti)Samay Raina · IGL S22026Fan & participant management
Skills applied
UX journey mappingWhatsApp campaign managementCRM / fan-DB segmentationTwo-sided workflow design
samay raina · register & participate
Registration landing capturing fans and participants
One landing, two jobs — audience registration (the fan database) and participant enrollment.

The brief had two halves: capture every India's Got Latent participant and give the team a way to screen them — and turn the audience into a database Samay's team could actually plan around.

Participant management · IGL S2

Screen 1,200 participants down to a season.

I mapped the participant journey from a single enrollment form to a casting decision. The Latent team got a dedicated screening dashboard — not a spreadsheet — to review, screen, and shortlist each applicant for the episodes.

latent team · participant screening
India's Got Latent participant screening dashboard
The Latent team's screening console — review, screen, and shortlist every participant.
Fan management · Samay Raina

Turn an audience into a database worth having.

The same landing captured audience registrations into an enriched, consented fan database. With DPDP-compliant contact consent, that database became the engine for high-open-rate WhatsApp campaigns — seeding IGL S2's pre-sale (~1,000 tickets) and giving Samay's team the demand signal and reach to plan a national tour and keep fans engaged.

Key decisions

Where the product thinking went.

01

One journey, two intents

A single, low-friction UX journey captured fans and participants — without making either feel like data entry.

02

Screening as a real product

Human review is the bottleneck, so the Latent team got a purpose-built screening & shortlisting console, not a shared sheet.

03

Consent-first, so the data works

Capturing DPDP-consented contacts up front is what let the fan database drive WhatsApp campaigns that actually reach people.

Outcome

A season shot, and a database with a future.

participants screened
→ 15 episodes shot
fan records captured
for tours & campaigns
IGL tickets seeded
via WhatsApp pre-sale
What I learned

Design one journey for two audiences.

The leverage wasn't a fancier funnel — it was designing a single journey that served fans and participants at once, and treating the boring back-office (screening, consent) as first-class product. That's what turned a sign-up form into both a shot season and a fan database Samay's team can plan a tour around.

Next

Habitat — venue management

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